Privacy Policy Privacy Policy of the MyNASSCORP App

Version: 1.0 | July 10, 2026

  1. Introduction

    The National Social Security & Welfare Corporation (NASSCORP) ("NASSCORP", "we", "our", or "us") is committed to protecting your privacy.

    This Privacy Policy explains how the MyNASSCORP mobile application ("the App") collects, uses, stores, and protects information when you use the App.

    By creating an account or using the App, you agree to this Privacy Policy.


  2. Information We Collect

    MyNASSCORP collects only the information necessary to create and secure your account.

    This may include:

    • Your chosen password (stored securely in encrypted form).
    • Authentication and security tokens.
    • Registered contact information used for account verification (such as your phone number or email address).
    • Device and application information, including the device type, operating system version, app version, IP address, and security logs required for troubleshooting and protecting the App.

  3. Information Accessed Through the App

    The App provides secure access to information that is already maintained within NASSCORP's official information systems.

    This information may include:

    • Your personal profile.
    • Employer information.
    • Contribution records.
    • Contribution statements.
    • Benefit information.
    • Service requests submitted through the App.

    MyNASSCORP does not create or maintain these records. It only retrieves and displays them to authenticated users.


  4. How We Use Information

    The information collected by the App is used to:

    • Verify your identity.
    • Authenticate your account.
    • Secure your access to NASSCORP services.
    • Deliver services requested through the App.
    • Improve the security, reliability, and performance of the App.
    • Detect and prevent fraud or unauthorized access.
    • Comply with applicable legal and regulatory requirements.

  5. Information Sharing

    NASSCORP does not sell or rent your personal information.

    Information may only be shared:

    • With authorized NASSCORP personnel where necessary to provide services.
    • Where required by law or lawful government authority.
    • With trusted service providers supporting the operation and security of the App, subject to appropriate confidentiality obligations.

  6. Data Security

    NASSCORP employs reasonable administrative, technical, and organizational safeguards to protect information processed by the App.

    These safeguards include:

    • Secure authentication.
    • Encrypted communications.
    • Access controls.
    • Security monitoring.
    • Audit logging.

    While we take reasonable steps to protect your information, no electronic system can guarantee absolute security.


  7. Data Retention

    Information collected for account authentication and security is retained only as long as necessary to:

    • Operate the App.
    • Maintain the security of your account.
    • Comply with legal and regulatory obligations.

    Records maintained as part of NASSCORP's official social security system are retained in accordance with applicable laws and NASSCORP record management policies.


  8. Your Responsibilities

    You are responsible for:

    • Keeping your password confidential.
    • Protecting any One-Time Password (OTP) sent to you.
    • Maintaining accurate contact information with NASSCORP.
    • Promptly reporting any suspected unauthorized access to your account.

  9. Your Rights

    Subject to applicable laws and NASSCORP policies, you may:

    • Access your information through the App.
    • Request correction of inaccurate records through NASSCORP.
    • Update your registered contact information where permitted.
    • Contact NASSCORP regarding questions about your personal information.

  10. Changes to this Privacy Policy

    NASSCORP may update this Privacy Policy from time to time.

    The latest version will be made available through the App. Continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.


  11. Contact Us

    If you have any questions about this Privacy Policy or the MyNASSCORP App, please contact:

    National Social Security & Welfare Corporation (NASSCORP)
    24th Street & Tubman Boulevard, Sinkor
    Monrovia, Liberia
    Website: https://www.nasscorp.org.lr
    Email: portal.support@nasscorp.org.lr
    Telephone: +231 77 010 2020 | +231 88 610 2020